PC Futures is a web and app-based IT business located in Suffolk, United Kingdom. They offer business-centric IT advice and services to local businesses such as Barton Electrical, an electrical contractor servicing businesses and homes.
Barton Electrical required an eSignature solution to simplify the validation process of their onsite work. Using paper for documentation and validation meant documents had to be sent back and forth, taking up valuable time, delaying the payment and affecting the productivity of the company. Often as engineers were out on site and in all weathers, the timesheets the business would collect could be in poor order by the time they were submitted. In an effort to protect their revenue and to improve performance, Barton Electrical reached out to PC Futures as their IT provider to find an eSignature solution that could be used easily by their engineers to smoothen the process.
How is SignEasy used?
PC Futures created custom-made templates that they uploaded into the Barton Electrical engineers' iPads and other mobile devices. These templates worked on the SignEasy app enabling staff to make annotations live on a customer's site. Once the onsite work is complete, the client signs the form and this validates the work from the customer's end to settle their payments quickly and without delay. Pictures of the work are also taken at the time, as occasionally the clients paying the bill are not able to be present during the engineer's visit.
No more damaged, lost or misfiled documents
As soon as the work is completed the signed timesheet and pictures are emailed to the accounts team to be processed and invoiced. Engineers used to complete the sheets manually, carry them all week and bring them to the office every Friday. Now they add annotations to the floor plan, take pictures of the finished work and add them to the document along with other supporting information taken onsite and this is all done in real time.
Invoicing does not have to wait for a week, as work orders are saved to Dropbox on the spot and invoices are raised immediately.
Human Resource control
The immediacy of the new digitized process also enables the company to keep a track of their employees. A timestamp is generated with every client visit.
Some clients are in areas where there is no internet connectivity. Fortunately, this does not mean going back to traditional paperwork. Barton electricians can use SignEasy to fill up the work order offline and save it as a draft to be finalized at a later time.
"The solution which PC Futures delivered in conjunction with SignEasy has saved us money an streamlined our back office and engineer's process. It has saved us considerable amounts of money and improved efficiency."
"It is a great tool which makes life easy and gives us a happy customer."
- Craig Sennet
Director, PC Futures Ltd